Investors

Investor Charter

What we do for investors, the timelines we work to, your rights and responsibilities, and how to raise a grievance. This follows the SEBI Investor Charter for Alternative Investment Funds, as set out in Annexure 4 of the SEBI Master Circular for AIFs (HO/19/34/11(6)2025-AFD-POD1/I/12928/2026, issued 3 June 2026). The charter was first introduced by circular SEBI/HO/IMD/IMD-I/DOF9/P/CIR/2021/682 dated 10 December 2021.

21 daysto respond to a complaint you send us 6 monthsat most between valuations of the fund's investments 180 daysafter year end to share investee financials 3 stepsto escalate: us, then SEBI SCORES, then SMART ODR

Vision and mission

Vision

To develop the Alternative Investment Fund industry on professional and ethical lines, and to maintain high standards of governance and transparency.

Mission

  • Maintain high professional and ethical standards within the AIF industry.
  • Comply with all applicable regulations and co-operate with the regulators in all aspects of AIF activity.
  • Act in a fiduciary capacity towards investors.

Business transacted for investors

  • Raise capital from domestic and global investors.
  • Invest in portfolio companies in line with the investment strategy stated in the fund documents, with the objective of generating positive returns for investors and other stakeholders.
  • Distribute returns to investors as set out in the fund documents.

Services provided to investors

1. Onboarding

  • Sharing the Private Placement Memorandum (PPM).
  • Completing KYC of investors and registering KYC with KRAs.
  • Sharing copies of fund documents with investors.
  • Entering into a contribution agreement with each investor.

2. Consent for material changes

  • A change in the sponsor or the manager of the AIF.
  • A change in control of the sponsor or the manager.
  • Material changes to the terms of the PPM, including the term of the fund, the investment strategy, and any increase in fees and charges.
  • Winding up the fund or a scheme before the end of its tenure.

3. Financial information

  • Net asset value of the fund or scheme.
  • Financial information of investee companies.
  • Information on the performance of the scheme or fund.

4. Disclosure of material risks

  • Any inquiries or legal actions by legal or regulatory bodies in any jurisdiction.
  • Any material liability arising during the tenure of the fund.
  • Any breach of a provision of the PPM or any other agreement made with the investor or other fund documents.
  • Intimation of any conflict of interest.
  • Risks associated with the portfolio, such as concentration risk, foreign exchange risk, leverage risk, realisation risk, strategy risk and reputation risk, and extra-financial risks such as social and governance risks, at fund and investee company level.

5. Non-material changes

  • Changes to bank account details.
  • Changes to the address of the AIF, its manager or sponsor.
  • Changes to contact details such as email address or phone number.

6. Grievance redressal

Redressal of investor complaints received directly from investors, or through SEBI or SCORES.

Timelines

Timelines for services provided to investors
Activity Timeline
Valuation of investments by a Category I or Category II AIF At least once every six months. This can be extended to once a year with the approval of 75% of investors by value.
Disclosure of financial information of investee companies Within 180 days from the year end, or earlier as set out in the fund documents.
Disclosure of material risks, fees and transactions Periodically, as set out in the fund documents, and as events occur.
Changes to the PPM or fund documents On a consolidated basis within one month of the end of each financial year.
Response to a complaint received from an investor Within 21 days from the date of receipt.
Redressal of a complaint received through SEBI or SCORES Within 21 days from the date of receipt.

Rights of investors

As an investor in ITI Growth Opportunities Fund, you have the right to:

  • Receive the PPM and fund documents before you commit capital.
  • Be informed of material changes to the fund and to consent, or not, as the fund documents require.
  • Receive periodic information on valuation, performance and material risks.
  • Receive your share of returns as set out in the fund documents.
  • Raise a grievance and receive a response within the timelines above.

Right to digital accessibility

Every investor, including every person with a disability, has the right to access our digital platforms and documents. We provide them under the Rights of Persons with Disabilities Act, 2016 and the rules made under it, and under SEBI's circulars on digital accessibility. This means:

  • We build our website and the documents we publish to WCAG 2.1 Level AA (or later), GIGW and IS 17802.
  • You can ask for any information in an accessible format, such as accessible PDF, Word, plain text, large print or audio, at no cost.
  • You can ask for assistance, including a call back, at any stage of your relationship with us.
  • If you have a disability, no application of yours will be rejected only by an automated process. A designated officer will review it first.
  • We have a Nodal Officer for digital accessibility. You can raise accessibility complaints through our dedicated channel, with escalation to senior management.
  • Our digital platforms are reviewed against these standards. An independent audit is required under SEBI's circular.

Contact the Nodal Officer for digital accessibility, Vishakha Chavan (Compliance Officer), at team@itigo.in or 022 6909 3600, extension 685, or use our accessibility grievance form.

Grievance redressal

AIFs must redress investor complaints in a timely manner. ITI Growth Opportunities Fund maintains a procedure for resolving disputes between investors and the fund, its manager or its sponsor, through arbitration or another mechanism agreed with investors.

Investors can also approach SEBI through the SCORES platform (opens external site). On receipt of a complaint, SEBI takes the matter up with the fund. Complaints can also be sent to the Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, G Block, Bandra-Kurla Complex, Bandra East, Mumbai 400051.

If a complaint is not resolved to your satisfaction through us or SCORES, you can start online conciliation and, if needed, arbitration on the SMART ODR portal (opens external site), under SEBI's master circular on online resolution of disputes in the Indian securities market (SEBI/HO/OIAE/OIAE_IAD-3/P/CIR/2023/195 dated 31 July 2023, as updated). The portal is free to start and works online end to end.

Grievance officer: Vishakha Chavan, Compliance Officer, vc@itigo.in.

For accessibility complaints, use the accessibility complaint process or our accessibility grievance form.

Responsibilities of investors

Inform and educate yourself

  • Read all fund documents thoroughly, including the PPM, contribution agreement, sales literature and newsletters, and make sure you understand the product.
  • Consider all investment risks, fees and other factors set out in those documents.
  • Make sure the investment meets your objectives and fits your risk appetite.
  • Review your holdings, statements and transaction confirmations regularly.

Keep your KYC up to date

  • Provide complete and accurate information in your KYC documents, including financial and income details.
  • Update your KYC information on time.

Abide by the contribution agreement

  • Read and understand the agreement you enter into with the fund, and abide by its terms.
  • Note that investment terms do not guarantee future performance or returns.

Use reliable intermediaries and advice

  • Consider the validity and reliability of information from all sources, especially unsolicited information from the internet.

Maintain confidentiality

  • Do not disclose material non-public information you receive as an investor, except as the fund documents allow.

Contact

ITI Growth Opportunities Fund
ITI House, 36-A, Dr RK Shirodkar Marg, Parel, Mumbai, Maharashtra 400012
Email: team@itigo.in